Bot4Pro Limited (“we”, “us”, “our” or “Bot4Pro”) is committed to protecting and respecting your privacy, fully implementing and complying with data protection principles and all relevant provisions of the Personal Data (Privacy) Ordinance. This Privacy Policy provides you with information about how we collect, use and disclose your information to the extent it constitutes personal data. This Privacy Policy will also serve as our personal information collection statement.
For the purposes of this Privacy Policy, “Electronic Platform” means: (a) the Internet site at the domain https://bot4pro.ai, https://listcochat.ai or any other website operated by or on behalf of Bot4Pro; or (b) any digital interface or system accessible through a mobile app or other electronic means operated by or on behalf of Bot4Pro; and “Service” means any service (as may be changed or updated from time to time) provided by us, in the form of computer program or otherwise, through our Electronic Platform, including but not limited to Our AI-powered product named “Listcochat”.
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies when you join our network or visit or use our Electronic Platform or Service(s) or make an application or submission. It also applies to service(s) or event(s) that refer or link to this Privacy Policy. This Privacy Policy may be supplemented by additional privacy statements, terms or notices provided to you.
2. COLLECTION OF INFORMATION
We may collect information about you in three ways: directly from your input, from third party sources, and through automated technologies.
2.1 Data you provide
The types of personal information that we collect directly from you depends on how you interact with us and our Service(s), which may include: (a) contact details, such as your name, email address, postal address, social media handle and phone number; (b) account login credentials, such as usernames and passwords, password hints and similar security information; (c) other account registration and profile information, such as job title, educational and professional background and qualifications, and photo; (d) payment information, such as a credit or debit card number; and/or (e) comments, feedback and other information you send to us for customer support or similar purposes.
When using our Service(s) (e.g. CHAtBOT, SEARCH engine), any content, information or data you input may be recorded and used by us for training our model(s) or system or related purposes. As such, you shall not include any personal data or confidential information of any person in the content, information or data you input when using such service(S).
2.2 Data from your organization
We may obtain personal information about you from the organization with which you are employed or affiliated in order to activate and manage your access to and use of the organization’s subscription to our Service(s).
2.3 Data from other sources
We may also obtain contact details and other information about you from our affiliates and from other third parties, including: (a) social networks; (b) service providers that help us determine a location in order to customize certain products to your location; (c) businesses with which we offer co-branded services or engage in joint marketing activities; and/or (d) publicly available sources and data suppliers from which we obtain data to validate or supplement the information we hold.
2.4 Cookies and other data from service use
The Service(s) may automatically collect information about how you and your device interact with our Service(s), including: (a) computer, device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, mobile platform and unique device identifier and other technical identifiers, error reports and performance data;
usage data, such as the features you used, the settings you selected, your URL click stream data, including date and time stamp and referring and exit pages, search terms you used, and pages you visited or searched for on our Service(s); (b) your answers to any survey; and/or (c) for location-aware Service(s), the brief location of your device to provide you with more relevant content.
We may collect this information data through our servers and the use of cookies and other technologies. Cookies are small text files that can be read by a web server in the domain that put the cookie on your hard drive. We may use cookies and other technologies to store your preferences and settings, help you with signing in, provide targeted ads and analyze site operations. If you block certain cookies, you may not be able to register, login or access certain parts or make full use of our Service(s).
2.5 Persons under the age of 18
We do not knowingly collect information from any person under the age of 18 or target our Service(s) to any person under 18.
3. USE OF information
Depending on how you interact with us and our Service(s), we may use your information to: (a) provide, activate and manage your access to and use of our Service(s); (b) evaluate your eligibility to join our network and manage your access to our network accordingly; (c) process and fulfill a request, order, download, subscription or other transaction; (d) provide technical, product and other support and to help keep our Service(s) working, safe and secure; (e) enhance and improve our Service(s) and our other products, events and services and to develop new products, services and benefits; (f) offer you customized content and other personalization to make our Service(s) more relevant to your interests and geography; (g) respond to your requests, inquiries, comments and concerns; (h)
notify you about changes, updates and other announcements related to our Service(s) and our other products and services; (i) deliver targeted advertisements, promotional messages, notices and other information related to our Service(s) and your interests; (j) provide you with promotional messages and other information about products, events and services of ours, our affiliates and third parties such as sponsors; (k) invite you to participate in user testing and surveys as well as drawings, sweepstakes, competitions and similar promotions; (l) identify usage trends and develop data analysis, including for purposes of research, audit, reporting and other business operations, including determining the effectiveness of our promotional campaigns and evaluating our business performance; and/or (m) comply with our legal obligations, resolve disputes and enforce our agreements.
If you have become a member of our network as an expert, we may identify you as an "expert participant", "expert user", "expert tester" or a similar title on our Electronic Platform or promotional materials. If you prefer not to be referred to in this manner, you can choose to "opt out" by sending an email to info@bot4pro.ai.
If you are an administrator of an organization with a subscription to our Service(s), we will use your details to communicate with you about your organization’s subscription and related services. If you supply us contact information of your colleagues, we may contact those individuals with communications about our Service(s) that may include reference to you.
4. Sharing of Information
4.1 Your organization
If you access our Service(s) through a subscription administered by your organization, your personal information and certain usage data gathered through our Service may be accessed by or shared with the administrators authorised by your organization for the purposes of usage analysis, subscription management and compliance, training course progress, performance and remediation, cost attribution and departmental budgeting.
4.2 Application licensor
If you access a third party application on our Service(s) through a license agreement with the licensor of that application, personal information relevant that third party application may be shared with the licensor so that it can provide you access to the application, subject to the terms of its license agreement and privacy policy.
4.3 Our group companies and service providers
Dependent upon our Service(s) provided, we may share information with:
(a) our affiliates, trading names, business units and divisions within our group; and/or
(b) our service providers, suppliers, agents and representatives, including but not limited to, payment processors, customer support, email service providers, event venues and service providers, IT service providers, developers, marketing service providers, customer service provider, research providers, mailing houses, shipping agents and companies that provide shared services functions,
to process the information as necessary to provide our Service(s), complete a transaction or fulfill your request or otherwise based on our instructions and in compliance with this Privacy Policy.
4.4 Your choices
We may share your personal information with our affiliates and with sponsors, joint venture entities and other third parties, including entities for which we are acting as an agent, licensee, application host or publisher, that wish to send you information about their products and services that may be of interest to you, as determined by your choices in managing your communications preferences and other settings.
To the extent the Service(s) let you post and share personal information, comments, materials and other content, such contributions that you disclose publicly may be collected and used by others. Please be careful when disclosing personal information in these public areas.
4.5 For legal reasons
We may also disclose your personal information if we have a good faith belief that such disclosure is necessary to (a) meet any applicable law, regulation, legal process or other legal obligation;
detect, investigate and help prevent security, fraud or technical issues; (b) protect the rights, property or safety of Bot4Pro, our users, employees or others; and/or (c) as part of a corporate transaction, such as a transfer of assets to or an acquisition by or merger with another company.
5. Data Retention
We retain your personal information for as long as necessary to provide our Service(s) and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements. If you access our Service(s) through a subscription administered or sponsored by your organization, we retain your organizational contact details after the termination of your organization’s subscription to continue to communicate with you.
6. Locations AND SECURITY
Your information may be stored and processed on our server located in Hong Kong and/or on a cloud service provided by a reputable service provider and managed through operations based in Hong Kong. We implement technical and organizational measures to seek to ensure a level of security appropriate to the risk to the personal data we process.
7. Communications preferences
You can customize and manage your communications preferences, e.g. “opt-out” from certain type of communication, by sending an email to info@bot4pro.ai. We reserve the right to notify you of changes or updates to our Service(s) whenever necessary.
8. DATA ACCESS AND CORRECTION
you should make your data access request by completing the Data Access Request Form (OPS003)(www.pcpd.org.hk/english/resources_centre/publications/forms/files/Dforme.pdf) and sending the completed form directly to us by email at info@bot4pro.ai.
When handling a data access or correction request, Bot4Pro will check the identity of the requester to ensure that he/she is the person legally entitled to make the data access or correction request. A fee may be chargeable by Bot4Pro for complying with a data access request.
9. Enquiries
Any enquiries regarding personal data privacy policy and practice may be addressed to us via email at info@bot4pro.ai.
10. UpdateS
We keep our Privacy Policy and Personal Information Collection Statement under regular review and we may update it from time to time. Any updated version will be posted on our Electronic Platform.
Effective: 18 March 2024
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